Welcome to your specialists for
high-quality wedding photo albums!
Jump to home

Frequently Asked Questions

If you have a question that isn't answered in our FAQ's, please click here to ask us.

In general

Album design

Uploading your photos

Flush mount photo albums

Ordering process

In general

I want a fancy wedding album like those made by professional photographers. Can you make those?

Yes. Actually a lot of our customers are professional photographers. We will craft a high-quality flush mount wedding album just for you with all the quality features you are looking for: printed on high-quality photo paper, non-bending flat pages, custom-made covers in leather with embossed cover text or your favorite photo.

How many photos should I upload?

This varies depending on the design of your photo album; we recommend around 8 photos per spread.

Are your albums peel and stick?

No. Our albums are genuine flush mount albums. Your photos are printed on quality photo paper and dry mounted on cardboard to lay completely flat and extend across the entire page. This type of mounting and high quality printing protects your sweet memories for a lifetime.

Are the pages of your album exposed on photo paper or digitally printed?

The pages of our albums are exposed on high-quality photo paper resulting in perfect picture quality and vibrant colors.

Album design

What if I don't like my design proofs?

If you don't like your design proofs, we will redo them for you. Our policy is to modify your wedding album design, until you are 100% satisfied.

How long does it take to receive my design proofs?

Depending on the number of pages in your album, you should receive your proofs within 3 - 12 business days.

Can I create my own album layout?

Yes, you can! You can either use our Wedding Album Online Editor, which allows you to create your album design in your browser OR use your own software at home and upload the finished layout.

Can I place special design requests?

Yes. When placing your order, you can give a detailed description of your ideas and wishes for the wedding album design in general and (optionally) for each photo. Also, at any give point during the design process you can transmit any new idea. Email us or use our contact form.

Uploading your photos

If I've already ordered, can I submit more photos?

Yes, please use the "Upload additional photo" functionality here or follow the link we sent you in the email you received when placing your order.

Are my photos handled with confidentially?

Your photos are protected by law to be viewed only by our authorized company personnel and we will NEVER send your photos to third parties. You can find more information about this subject in our Data Protection Statement.

What image resolution should my photos have?

For good printing results we recommend a resolution of 300dpi. The file size per photo should not be below 1.5 MB.

Flush mount photo albums

What are flush mount photo albums?

Our flush mount albums are crafted with hard covers and "board type" pages that will not bend. Your photos are dry mounted on cardboard to lay completely flat and extend across the entire spread. This type of mounting protects your sweet memories for a lifetime.

flush mount wedding albums

Why are flush mount photo albums better than other photo albums?

Your precious memories deserve the best medium to preserve them. For that purpose our flush mount albums excel over traditional photo books and albums:

Our flush mount wedding albums are artfully hand-crafted with attention to detail for you. Enjoy strengthened pages that do not bend. With a flush mount wedding album you get the innovative "magazine-style" double page layout design, that lead to a spectacular result with color transitions and digital effects.
You can find more information on a variety of photo album types in our photo album definitions.

What is a "magazine-style" design?

"Magazine-style" refers to the design style inspired by fashion magazines, but depending on the designer, the style of each album will be different. This style is also referred to as digital montage and is designed on the computer using custom- or template- generated images.

Ordering process

How do I pay?

For your convenience, we have set up an easy-to-use payment link so that you may pay securely with your credit card using PayPal.

Do I have to use PayPal to make my payment?

We do prefer PayPal; however, if you like to pay another way, please let us know and we will do what we can to make paying as convenient for you as possible.

How does you satisfaction guarantee protect me?

If, for any reason, you are not satisfied with your Sweet Memory Album simply return it to us within 10 business days of receipt and you don't have to pay. You find more informations about this subject in our Terms and Conditions.

Your question has not been answered...

Please click on the button below to ask us. We are always happy to answer any questions you have.